2008 AVI-SPL Customer Satisfaction Survey

Thank you for taking the time to complete our customer satisfaction survey for AVI-SPL. In order to serve you better on all future sales, we want to hear from you. All * fields are required. If you are unsure enter N/A.

* Company Name:

* Contact Name:

* Phone #:

Email:

* SBT Customer ID #:

* SBT Order #:

* Sales Rep ID #:

* Regional Office:

1. How was the initial phone support?

Excellent

Good

Average

Fair

Poor

Not applicable

2. Were the AVI-SPL Representatives knowledgeable and professional?

Yes

No

Other:

3. Did you receive the equipment on time as promised?

Yes

No

Other:

4. How was the appearance of the equipment?

Excellent

Good

Average

Fair

Poor

5. Did the equipment function properly?

Excellent

Good

Average

Fair

Poor

6. If you experienced a problem, was the staff responsive?

Excellent

Good

Average

Fair

Poor

Not applicable - no problems

7. How do you feel about your overall experience?

Excellent

Good

Average

Fair

Poor

8. In the future would you use and/or recommend AVI-SPL?

Yes

No

9. Would you like to receive our sAVvy monthly email newsletter?

Yes

No

If yes, please complete your email address:

10. Did you receive the training and/or support you needed with your purchase?

Yes

No

11. Would you like us to contact you for additional training or support?

Yes

No

12. May we contact you in the future and use you as a reference?

Yes

No

We want to hear from you.

Please provide any additional comments here.

Your satisfaction is important to us. Thank you for taking the time to complete our customer satisfaction survey. We welcome your feedback; if you have any questions or comments, please email us or call 800-282-6733.