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AVI-SPL Post-Installation Survey
Thank you for taking the time to complete our post-installation survey for AVI-SPL.In order to serve you better on all future purchases, we want to hear from you. All * fields are required. If you are unsure enter N/A.
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Contact Name:
*
Company Name:
*
Company Code:
Select
AVI
SPL
*
SIG Job #:
*
Regional Office:
Select
Atlanta
Birmingham
Boston
Charlotte
Chicago
Cleveland
Columbia
Control Room Group
Dallas
Dayton
Denver
Detroit
Ft. Lauderdale
Grand Rapids
Greensboro
Houston
Huntsville
Jacksonville
Las Vegas
Los Angeles
N/A
Mt. Vernon
New York
New Port News
Orlando
Philadelphia
Phoenix
Pittsburgh
Salt Lake City
San Francisco
Seattle
St. Paul
Sterling
Tallahassee
Tampa
Virginia Beach
Washington DC
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Sales Rep ID #:
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Customer ID #:
1. Was there adequate communication between your organization and the AVI-SPL team members?
Excellent
Good
Average
Fair
Poor
If "Fair" or "Poor", please list any specific reasons for your dissatisfaction:
2. Was the system installed in a professional manner within the given timeframe?
Excellent
Good
Average
Fair
Poor
If "Fair" or "Poor", please list any specific reasons for your dissatisfaction:
3. Does the aesthetic appearance of the system meet with your standards?
Excellent
Good
Average
Fair
Poor
If "Fair" or "Poor", what reasons do you attribute to your dissatisfaction?
AVI
Budgetary Limitations
Outside Consultants
Not Sure
Other
4. Did the installation team leave the facility in the same or better condition than when they arrived?
Excellent
Good
Average
Fair
Poor
If "Fair" or "Poor", please list any specific reasons for your dissatisfaction:
5. How satisfied are you with the training and documentation on the use of your system?
Excellent
Good
Average
Fair
Poor
If "Fair" or "Poor", please list any specific reasons for your dissatisfaction:
6. Does the system you purchased meet your needs?
Excellent
Good
Average
Fair
Poor
If "Fair" or "Poor", please list any specific reasons for your dissatisfaction:
7. Were after-warranty service options explained and priced for you?
Yes
No
8. Based on this experience, how likely are you to turn to AVI-SPL for future audio video needs?
Very Likely
Somewhat Likely
Not Likely
Unsure
If "Not Likely" or "Not Sure", please list any specific reasons why:
9. Would you like to receive our sAVvy monthly email newsletter?
Yes
No
If yes, please complete email address:
10. May we contact you in the future and use you as a reference?
Yes
No
We want to hear from you.
Please provide any additional comments here.
Your satisfaction is important to us. Thank you for taking the time to complete our post-installation survey. We welcome your feedback; if you have any questions or comments,
please email us
or call 800-282-6733.