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AVI-SPL Customer Satisfaction Survey
Thank you for taking the time to complete our customer satisfaction survey for AVI-SPL. In order to serve you better on all future sales, we want to hear from you. All * fields are required. If you are unsure enter N/A.
*
Contact Name:
*
Company Name:
*
Company Code:
Select
AVI
SPL
*
Order #:
*
Regional Office:
Select
Atlanta
Birmingham
Boston
Charlotte
Chicago
Cleveland
Columbia
Dallas
Dayton
Denver
Detroit
Ft. Lauderdale
Grand Haven
Grand Rapids
Greensboro
Houston
Huntsville
Jacksonville
Las Vegas
Los Angeles
Mt. Vernon
Newport News
New York
Orlando
Philadelphia
Phoenix
Pittsburgh
Salt Lake City
San Francisco
Seattle
St. Paul
Sterling
Tallahassee
Tampa
Virginia Beach
Washington DC
N/A
*
Sales Rep ID #:
*
Customer ID #:
1. How was the initial phone support?
Excellent
Good
Average
Fair
Poor
Not applicable
2. Were the AVI-SPL Representatives knowledgeable and professional?
Yes
No
Other:
3. Did you receive the equipment on time as promised?
Yes
No
Other:
4. How was the appearance of the equipment?
Excellent
Good
Average
Fair
Poor
5. Did the equipment function properly?
Excellent
Good
Average
Fair
Poor
6. If you experienced a problem, was the staff responsive?
Excellent
Good
Average
Fair
Poor
Not applicable - no problems
7. How do you feel about your overall experience?
Excellent
Good
Average
Fair
Poor
8. In the future would you use and/or recommend AVI-SPL?
Yes
No
9. Would you like to receive our sAVvy monthly email newsletter?
Yes
No
If yes, please complete your email address:
10. Did you receive the training and/or support you needed with your purchase?
Yes
No
11. Would you like us to contact you for additional training or support?
Yes
No
12. May we contact you in the future and use you as a reference?
Yes
No
We want to hear from you.
Please provide any additional comments here.
Your satisfaction is important to us. Thank you for taking the time to complete our customer satisfaction survey. We welcome your feedback; if you have any questions or comments,
please email us
or call 800-282-6733.